We would require notification within 3 working days from the dispatch date to the date of goods received:-
- Incorrect stock or shortages
We would always ask for your Order No with the Date of Purchase.
The information will assist to check our packing ledger / stock control shortages.
- Damaged Product on Delivery
We would require the product images showing the defects. The information provided will support any credits we require through our carrier for any goods that are damaged in transit.
30 Days Return Policy
If the stock is ordered incorrectly or the units are not required we can offer to retake the stock and credit, however this would be subject to a 25% restocking fee. IMPORTANT NOTE all goods are to be well packed and resent in a condition for Caterclean Supplies (UK) to check and book back into stock. All returned goods must be in original packaging boxes, packing materials, manuals or instruction leaflets. Along with any other accessories and documentation provided by the manufacturer.
Re-stocking is at Caterclean Supplies (UK) Products discretion and we cannot except returned goods past the 30 day period.
The credit will be confirmed once the stock has been received and inspected.
No returns will be accepted or processed without a Goods Returns Note (GRN) number being issued by Caterclean Supplies (UK). Please email our returns contact for a GRN: firstname.lastname@example.org